Friday, May 4, 2012

FINA Bank LTD Business Development Manager Job Vacancy in Rwanda

FINA Bank LTD is seeking to recruit a BUSINESS DEVELOPMENT MANAGER, GISENYI BRANCH.

Job description for the challenging responsibility:

PURPOSE OF THE JOB:

Provide the overall leadership to Branch staff. Aggressively drive the Branch growth and profitability targets by identifying, developing and maintaining relationships with customers and agents.

KEY FOCUS AREAS:
§ Distribution Deliverables
§ Business results
§ Process
§ People Development
§ Transformation management
§ Customer Relations Management
§ Code of Conduct and statutory/regulatory norms

PRINCIPAL ACCOUNTABILITIES:
Distribution Deliverables
§ Lead business growth and development of the branch and agents network
§ Manage and lead the Branch team
§ Ensure the delivery of ATM cards, FINA Link - is done promptly and the use of ATM is done by all consumer customers effectively.
§ Ensure the money transfer service is available and online at each Branch and bank outlet/guichet
§ Enable customers use the bank accounts across Fina Bank group
§ Propagate use of mobile banking, net banking & point of services with different functionalities
§ Reduce the queues of customers attending by offering a quick service and good customer service

Business Results
§ Promote the Bank’s brand and image
§ Mobilize deposits to meet branch targets, ahead of time.
§ Grow the customer base and market bank products and services to new and existing customers
§ Champion customer experience
§ Budget planning, control and evaluation for the Branch

Process
§ Ensure 100% compliance to the Bank’s policies and procedures to ensure smooth management

People Development
§ Build and develop a high performing team.
§ Develop competencies of the base branch and aligned branch resource

Transformation management
§ Ability to give same direction to the team and share clear objectives of the
branch
§ Delegation of tasks to tab potential, passion and performance of branch staff

Customer Relationship Management
§ Interact regularly with the customers to ensure a committed and partnership based relationship.
§ Ensure clear communication with all teammates and customers
§ Ensure adequate focus to the business profitability of the base branch

Code of conduct and ensuring compliance of statutory norms
§ Adherence to the code of conduct by the branch staff.
§ Ensure compliance with FINA Bank’s high standards on norms for each process
§ Compliance with all statutory and regulatory norms.

KEY SUCCESS FACTORS:
Ø Meet your business targets for the branch
Ø Build high standard of services and customer care management
Ø Reduces cost and enhanced profitability
Ø Conformation to audit & compliance standards

The Threshold criteria is :
• Minimum Graduates with additional Business Management degree
preferred
• Minimum 5 plus years of branch banking experience
• Understanding & appreciation of branch operations & customer
services
• Exposure to Entrepreneurship will be an added advantage
• Proficiency in local language – Kinyarwanda is a MUST. English and
French languages skills shall be appreciated.
. Expertise in the local market is an added advantage.

Interested candidates please apply with full details (Application Letter, CV, contact details of three referees, certified copy of Degree, certificates of service, copy of ID) no later than Tuesday 15th May 2012 at 4:00pm to the following address: By Email using this site, By Post: Human Resources, Fina Bank Ltd. 20 Bld de la Revolution, P.O. Box 331 Kigali Rwanda.

Only shortlisted candidates will be contacted for an Interview and will be requested to present originals of their credentials.

FINA BANK is an Equal Opportunity Employer

Love to hear what you think!

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