Sunday, August 5, 2012

RwandAir Kigali Hub Manager Job Vacancy in Rwanda

RwandAir, established in 2002, is the National Carrier for the Republic of Rwanda. Considering that Rwanda is a land locked country, RwandAir was created as a means of connecting the country to the outside world to facilitate and promote investment and
tourism. Indeed RwandAir mission statement is “to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment.” The majority share holding of the company is the Government of Rwanda.

From inception, the airline operated wet leased aircrafts from other airlines. However, in the more recent past, the shareholders of RwandAir decided to make RwandAir a robust airline with its own aircraft. Indeed in December 2009, the Government purchased two used CRJ-200. In the same month, RwandAir signed a contract with The Boeing Company for the purchase of two new B737-800NGs which were delivered in August and October 2011 respectively. In June and August 2010; RwandAir took delivery of two B737-500 on a dry lease basis from GECAS. In addition to this fleet, RwandAir is currently operating a Dash 8-200 wet lease. The airline will take delivery of two new Bombardier CRJ900 aircraft in October 2012 and is currently in discussions to further increase its fleet and expand its routes in Africa and beyond.

With the arrival of the two CRJ900s, RwandAir will implement a new schedule (IATA winter schedule 2012/2013). The schedule has been developed around a hub-and-spoke strategy, enabling the carrier to benefit from the growth in air transport on the continent.
In line with these recent developments and expansion, RwandAir is interested in hiring hands-on industry experts to fill leadership positions in Ground Services at Rwandair in order to support management at all levels in realizing its Vision and Mission and ensure smooth on job training of in-house staff and seamless capacity building.

Kigali Hub Manager
Department: Commercial
Section: Ground Services & Cargo
Reporting to: Senior Manager Ground Services and Cargo
Directly Reporting Positions:
1. Duty Managers

Key tasks:
• Implementation of new hub and spoke schedule and transfer process at Kigali airport
• Ensure a smooth and comfortable transit for passengers while at Kigali airport
• Ensuring on-time departure of all RwandAir aircraft
• Be the senior point-of-contact for customers in transit
• Ensure compliance with safety and security standards

Accountabilities:
• Delivery of ground base products and services
• Manages on-time performance
• Manages project and/or initiatives to improve on-time performance or service standards
• Builds relationships with peers, team members and key stakeholders
• Supports team with training, development and coaching

Required skills:
• Ability to work in complex environments, establishing and maintaining effective relationships with customers and across-cultures
• Self-motivation and a ‘hands-on’ mentality
• Ability to identify root cause(s) in when analyzing problems
• Excellent communication skills, fluent in English and ideally one or two other languages
• High levels of resilience, flexibility, intuitiveness and customer service orientation

Required Education & Experience:
• Excellent knowledge of transfer processes at an airport (passenger, baggage and turnaround)
• Very good knowledge of ground handling operational procedures
• Hands-on customer handling experience (check-in/boarding and/or ramp handling), min. 3 years

How to apply
• An application letter addressed to Senior Manager -Human Resources
• Recent and detailed curriculum vitae
• Relevant certificates
• A photocopy of the national identity card
• Two passport photos
• Three current referees

The deadline for submitting application documents is 20th of August 2012 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building, or via e-mail.

Senior Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Email: alex.karangwa@rwandair.com

Only shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer.

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