RwandAir Senior Manager Ground Services & Cargo Job Vacancy in Rwanda

RwandAir, established in 2002, is the National Carrier for the Republic of Rwanda. Considering that Rwanda is a land locked country, RwandAir was created as a means of connecting the country to the outside world to facilitate and promote investment and
tourism. Indeed RwandAir mission statement is “to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment.” The majority share holding of the company is the Government of Rwanda.

From inception, the airline operated wet leased aircrafts from other airlines. However, in the more recent past, the shareholders of RwandAir decided to make RwandAir a robust airline with its own aircraft. Indeed in December 2009, the Government purchased two used CRJ-200. In the same month, RwandAir signed a contract with The Boeing Company for the purchase of two new B737-800NGs which were delivered in August and October 2011 respectively. In June and August 2010; RwandAir took delivery of two B737-500 on a dry lease basis from GECAS. In addition to this fleet, RwandAir is currently operating a Dash 8-200 wet lease. The airline will take delivery of two new Bombardier CRJ900 aircraft in October 2012 and is currently in discussions to further increase its fleet and expand its routes in Africa and beyond.

With the arrival of the two CRJ900s, RwandAir will implement a new schedule (IATA winter schedule 2012/2013). The schedule has been developed around a hub-and-spoke strategy, enabling the carrier to benefit from the growth in air transport on the continent.
In line with these recent developments and expansion, RwandAir is interested in hiring hands-on industry experts to fill leadership positions in Ground Services at Rwandair in order to support management at all levels in realizing its Vision and Mission and ensure smooth on job training of in-house staff and seamless capacity building.

Senior Manager Ground Services & Cargo
Department: Commercial
Section: Ground Services & Cargo
Reporting to: General Manager Commercial

Directly Reporting Positions:
1. Kigali Hub Manager
2. Customer Handling Manager
3. Ramp Manager
4. Cargo Manager
5. Stations Managers (12)

Key tasks:
• Management of all airport and ground operations throughout the company’s network
• Implementation of new transfer process at Kigali airport
• Management of outsourced ground handling providers at the outstations
• Designing and implementing service delivery standards
• Management of cargo sales and cargo handling throughout the company’s network
• Be the senior point-of-contact for customer airlines in Kigali for all handling activities
• Provide advice to the General Manager Commercial and Country Managers in all matters relating to the outstation airport operation and outsourced providers.
• Maintain a high level of knowledge of company standard operating procedures and practices relating to ground handling and ground handling safety
• Ensure compliance with security and safety regulations
• Coordinate training for outstation personnel and outsourced ground handling providers
• Manage and have accountability for the regulatory compliance and training of outstation personnel and outstation ground handling providers
• Negotiate ground handling contracts and third party supplier agreements
• Oversee the customer service experience from a ground handling perspective

• Expenditure within the company’s approved budget for ground operations
• Recruitment and selection of ground services providers and outstation personnel

• Delivery of ground base products and services
• Manages on-time performance of both RwandAir and customer airlines in Kigali
• Manages budget requirements and implements cost cutting initiatives
• Manages project and/or initiatives to cut cost, improve service or increase on-time performance
• Builds relationships with peers, team members and key stakeholders (airport/immigration, CAA)
• Supports team with training, development and coaching
• Responds to regulatory bodies for related issues, as required

Required skills:
• Ability to work in complex environments, establishing and maintaining effective relationships with customers and across-cultures
• Self-motivation and a ‘hands-on’ mentality
• Ability to identify root cause(s) in when analyzing problems
• Excellent communication skills, fluent in English and ideally one or two other languages
• Decisive and collaborative leadership style
• Ability to make tough, practical and fair decisions and stand by them under pressure
• Results oriented with high customer service focus and yet cost-conscious
• A natural mentor and coach for team members
• High levels of resilience, flexibility, intuitiveness and customer service orientation

Required Education & Experience:
• Broad based airport management and airline hub management knowledge
• Extensive customer handling experience, ideally with cargo experience (sales and handling)
• Significant experience in an airline ground operations (management) role, minimum 5 years.
• A University Degree in a related field

How to apply
• An application letter addressed to Senior Manager -Human Resources
• Recent and detailed curriculum vitae
• Relevant certificates
• A photocopy of the national identity card
• Two passport photos
• Three current referees

The deadline for submitting application documents is 20th of August 2012 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building, or via e-mail.

Senior Manager- Human Resources
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda

Only shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer.