Friday, July 15, 2016

AB Bank Rwanda Limited,Helpdesk & IT Technician Jobs in Rwanda



CLOSE: 18/07/2016
AB Bank Rwanda Limited has been operating in Rwanda since January 2014. It is a member of an international network of commercial banks providing banking services to micro, small and medium-
sized enterprises and private individuals in Africa, Asia and Latin America.

During first year of operations AB Bank Rwanda has been growing remarkably in number of clients and staff. To further facilitate the growth of our client base and branch network we are now seeking motivated professionals to join us in the SME Department.

This is an exciting opportunity to join an international organization which is young and provides attractive career options within Rwanda and the global network.  If you see yourself becoming a successful member of our team please send us your applications that demonstrates:


  • Ability to find solutions for challenges in a changing market and work environment

  • Willingness to contribute to the growth of the bank

  • Understanding of excellent customer service


We are now seeking staff for the following position:

Job Title: Helpdesk & IT Technician

Reports to: Head of IT

Department: IT Department

Location: Head Office

Job responsibilities

Help desk Management/ User support management:


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (printers’ issues, MS office issues, OS issues, basic network issues), respond to user requests made to IT department and ensure that  work orders are assigned to the appropriate IT professional.

  • Oversee IT Department equipment requisitions, purchases, invoices, shipment coordination, tracking and receipt.

  • Coordinate physical hardware inventory tracking and reporting for security, insurance and accounting compliance for all ABR owned equipment.

  • Maintain and manage software licenses and contracts to ensure ABR is in compliance with each manufacturer’s terms and conditions.

  • Ensure a standard response to emergency requests and adhere to those specified in the ABR’s IT Dept Procedures.

  • Coordinate procurement of user equipment, i.e. Laptop, PC, printers, etc.

  • Provide one-on-one training to new and existing users on system functionality, including Outlook, copy scanning and emailing, banner printing, file and directory assignments, Call Manager, etc.

  • Provide group training to ABR staff as needed and coordinate Microsoft self-pace learning sessions.

  • Coordinate internal and/or outsourced resources to resolve requests, ensuring a cost-effective and timely resolution to ABR’s helpdesk.

  • Provide  on-site support at ABR when needed

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


Hardware maintenance and Repair


  • Maintenance, troubleshooting of IT equipment such as computer desktop, laptop, servers, all in one printers (Printer, photocopy & scanner options), UPS, scanners

  • Maintenance and troubleshooting and repaire of money counting machine and money detector

  • Maintenance of electricity in all Branches & HO

  • Other duties may be added and/or assigned as needed


Academic Qualification:


  • Bachelor degree in Management Information Systems or Computer Science.


Experience and other requirements:


  • At least 1-3 years professional experience in technology support operations including experience in troubleshooting both hardware and operating systems, and supporting computer applications.

  • Demonstrate knowledge of Electronic & Electricity

  • Demonstrate knowledge of CCTV camera management

  • Demonstrate knowledge of Fingerprint system management

  • Excellent analytical skills including the ability to effectively communicate technical information to non-technical users.

  • Must be proactive and have the ability to work both independently and collaboratively with colleagues and end users. 

  • Ability to communicate effectively both in writing and orally English.

  • Willingness to travel to other bank branches throughout the country for installation and administration of server whenever necessary.

  • Flexibility and operational readiness, willingness to continuous learning new technologies and methodologies.


Application Procedure:

Interested candidates should send the following documents by email to abr-recruiting@abbank.rwno later than 18th July 2016:

·         CV

·         Letter of interest

·         Copies of academic qualifications



Please: State the position in the subject of the email

Only shortlisted applicants will be notified.

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