Thursday, August 11, 2016

Chemonics,Information Technology Coordinator Jobs in Rwanda

As an employee-owned for-profit firm, we strive to provide excellence and value. We set the highest possible performance standards, and we believe our ownership culture and streamlined company model reinforce our development mission, allowing us to be efficient and effective in promoting meaningful change around the world. Chemonics delivers a wide
variety of services to support our mission of promoting meaningful change around the world.
Project Summary
Soma Umenye will work to improve reading outcomes in Kinyarwanda for at least 1 million children in public and government-aided schools in Rwanda by the end of Grade 3. Specifically, Soma Umenye will target all children in Grades 1-3 attending public and government-aided schools nationwide and ensure that at least 70 percent of students are able to read grade-level text with fluency and comprehension by the end of Grade 3.
Principal Duties and Responsibilities
The Information Technology (IT) Coordinator will oversee all aspects of the IT infrastructure for smooth functioning of the Some Umenye Project office and provide IT support for project staff. The IT Coordinator will establish and maintain the IT network of the office, and identify and troubleshoot any IT related matters. Specific responsibilities include:
  • Ensure and maintain a stable, secure, and robust network infrastructure.
  • Install new software releases, system upgrades and ensure end user satisfaction.
  • Develop strategies for maintaining and advancing the IT infrastructure.
  • Ensure IT support to project staff during normal business hours of operation.
  • Respond to project staff phone calls and emails, assess type of request and address problems in an organized and efficient manner.
  • Provide support to end-user applications in the Windows 7 environment such as Microsoft Office Professional 2007 or 2010, and Office 365.
  • Responsible for handling problem recognition, research, resolution and follow-up for user problems, referring more complex problems as needed.
  • Set-up computers and phones for new employees.
  • Identify, troubleshoot, and fix network, printer, or desktop problems as necessary.
  • Follow-up with users on delays/resolution.
  • Maintain complete and accurate record of calls and emails received and update records as problems are resolved and users notified.
  • Assist users with software problems and questions.
  • Performs other duties and responsibilities as required.
Job Qualifications
  • Bachelor’s degree in IT or related sciences.
  • At least 3 years of network administration and IT related experience.
  • Proficiency in working with Windows 2008 and 2012 Server, Microsoft Office suite 2003, 2007, 2010 and 2013, Windows XP, Windows 7 and 8 required.
  • Strong knowledge of wireless and wired LAN technologies protocols, programming and network security.
  • Ability to take initiative and work effectively in teams.
  • Excellent verbal and written English.
Level of Effort and Location of Assignment
This is a long-term position and the location of assignment is Kigali, Rwanda with intermittent travel throughout the country.

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