Thursday, October 13, 2016

KCB,Head Of Operations & Logistics Jobs in Rwanda(a day to go)



CLOSE: 14/10/2016

The Position:

Reporting to the Managing Director, the job holder will be responsible for effective and efficient management/co-ordination of the Bank
’s Operations processes relating to payments, procurement, facilities, security, reconciliation and cash functions so as to deliver efficient, cost effective and excellent customer service while mitigating inherent risks.

The Head of Operations & Logistics is also responsible for administrating the bank’s Project Management Framework.

Key Responsibilities:


  • Define, implement and maintain appropriate operations standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit.

  • Develop, implement and maintain a cost effective and appropriate operating model in the middle and back office operations functions, including quality assurance of the banks process environment.

  • Develop, implement and maintain a value adding regime of key performance indicators, business metrics and external benchmarking data that enables business decisions.

  • Provide business support and services by hosting and managing clearing operations, Trade services, Treasury Operations, Currency Services, Account Services and Central Reconciliation.

  • Lead and manage all logistics activities to ensure that there is ongoing support to critical business activities with regards to transport, facilities and security.

  • Deliver the procurement strategy for the bank to achieve target business and financial value for goods and services procured. This includes supplier management, compliance to procurement policies and guidelines and supply chain reporting.

  • Provide leadership in the design of all the bank’s processes and procedures to ensure that there is an effective Process Management Framework that focuses on the customer, and addresses the risks that are inherent in the business.

  • Proactively manage all risk arising from banking operations by consistently applying the risk management framework across the Operations & Logistics functions.

  • Provide guidance and skills support through the bank’s Ltd Project Management Framework to ensure that all projects are delivered on time, within cost and that the outcomes satisfy customer and end user expectations.

  • Guide the branches and Head Office units in the reconciliation process to ensure that all transactions are raised and posted in accordance to guidelines relating to Agency, Suspense and Differences accounts in order to mitigate the risk of loss and comply with the bank’s policies and BNR guidelines. This covers all reconcilable accounts, agency, settlement and suspense accounts for ordinary banking and Money Transfer Services.

  • Provide leadership in the management of Currency services to ensure that the bank’s cash holding is well managed, and that all branches have adequate, but not excess cash on premises. In addition, also ensure that all the bank’s ATMs are operating optimally and are supplied with adequate cash.

  • Develop, review and report on Operations & Logistics’ strategy, ensuring the strategic objectives are well understood and well executed by department managers

  • Drive efficiency, cost minimization and value for money in all departmental deliverables. Enforce a pro-active and sound operational risk management culture in Operations department.

  • Overall leadership of the Operations & Logistics Department Team.


The Person:

For the above position, the successful applicant should have the following minimum requirements:


  • University Degree preferably in Business related field. A post graduate and or Banking qualification will be an added advantage.

  • Minimum of 10 years’ experience in banking operations, with at least five years in a senior management position with budgetary responsibility.

  • Be well versed in Banking systems, procedures and processes.

  • Excellent Cross-Cultural People Management skills, Team Motivation and Leadership Competence.

  • A good understanding of Banking Law and Practice as well as Corporate Governance Principles. 

  • Sound IT proficiency.

  • An appreciation of Risk Management and Knowledge of internal controls.

  • Proven project management experience and knowledge.

  • Strong networking and interpersonal skills with proven people, leadership, communication and negotiation skills

  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.


Application process:

If you believe you meet the above requirements, please submit your application including an application letter, a detailed Curriculum Vitae indicating your current salary and benefits, copies of the relevant certificates and testimonials, 3 reference letters, daytime telephone contact and email address.

Please apply to:

Head of Human Resources

KCB Bank Rwanda Ltd.

Kigali – Rwanda or E-mail on: recruitment@rw.kcbbankgroup.com



Only short listed candidates will be contacted.

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