Thursday, October 13, 2016

KCB,Head Of Retail Banking Jobs in Rwanda(a day to go)



CLOSE: 14/10/2016

The Position:

Reporting to the Managing Director, the role holder will provide overall leadership to the department in providing to Retail Banking custo
mers (Personal, Mortgages,  SME  and Agribusiness customers) the full range of banking solutions and offer world class service with a view to maximize returns to all stake holders. The department is also mandated with the management of all channels. This position also offers Retail and Customer Care support to corporate customers.

The job holder will be required to lead the acquisition of Consumer and SME business for the Bank locally and ensure appropriate synergy with other KCB Group entities to foster growth of the Bank’s retail portfolio in the region in order to maximize the Bank’s global revenue.

Key Responsibilities:


  • Develop and monitor Retail’s liability and asset portfolios with the ultimate aim of ensuring that the Bank remains competitive and promptly reacts to the changes in both the internal and external environment;

  • Contribute to and take a proactive role in policy and the strategic direction of the Bank. This will include ensuring that the Bank’s objectives as relating to Retail Banking and the Bank in general are met;

  • Overall management of the channels (Branch, Mobile, ATMs, Agents, POS, Internet Banking) to ensure superior service offering to all banks customers, management of operating costs by ensuring efficient utilization of Bank’s resources and control of fraud and losses through adherence to policies and procedures.

  • Provide oversight to monitoring and management of Customer Experience, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.

  • Oversee continuous development of Card Business profitability from both an issuance and acquiring perspective. This entails creating alliance with both merchants and international Card issuing associations.

  • Exercise responsibility on the availability and utilization of alternative channels e.g. Digital Financial Services and Money Transfer Services.

  • Organise and manage the available human and physical resources within Retail Head office and branch network, through training and proper positioning to optimise usage of available resources.



  • Ensure compliance with all regulations i.e. BNR prudential guidelines, Banking Act, and internal processes and procedures.

  • Prepare and present the Retail Banking business performance and strategy Papers to the Board.


The Person:

For the above position, the successful applicant should have the following minimum requirements:


  • University Degree preferably in a Business related field. A post graduate and/or Banking qualification will be an added advantage.

  • Minimum of 10 years’ experience in commercial banking with at least 5 years in a senior Retail Banking management position.

  • Good appreciation and knowledge of the Banking Industry, latest Retail Banking market trends, as well as challenges.

  • Excellent Cross-Cultural People Management skills, Team Motivation and Leadership Competence.

  • A good understanding of Banking Law and Practice as well as Corporate Governance Principles. 

  • Sound IT proficiency.

  • An appreciation of Risk Management and Knowledge of internal controls

  • Strong networking and interpersonal skills with proven people, leadership, communication and negotiation skills

  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.


Application process:

If you believe you meet the above requirements, please submit your application including an application letter, a detailed Curriculum Vitae indicating your current salary and benefits, copies of the relevant certificates and testimonials, 3 reference letters, daytime telephone contact and email address.  

Please apply to:

Head of Human Resources

KCB Bank Rwanda Ltd.

Kigali – Rwanda or E-mail on: recruitment@rw.kcbbankgroup.com



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