Friday, February 3, 2017

One Acre Fund,Knowledge Management Specialist Jobs in Rwanda



Job Description: Knowledge Management Specialist
Mbere na mbere abahinzi
Industry:                 Non-profit/Agriculture.
Function:                Administration/ Information technology
Employer:               One Acre Fund.

Job Location:          Rubengera or Kigali, Rwanda
Deadline:                 24th Feb 2017
Commitment:         Minimum two years commitment, full time job
Who We Are
One Acre Fund, known as TUBURA in Rwanda, is an agricultural NGO that is innovating a new way of helping farm families to achieve their full potential. In nine years in Rwanda, we have grown to serve more than 100,000 farm families with more than 1,000 full-time field staff. We are Rwanda’s fastest growing professional organization. To help manage this growth, we are looking for Knowledge Management Specialist to start as soon as possible.
Job Description
 The Knowledge Management (KM) Specialist will support knowledge sharing processes across multiple countries and administrate the technical back- end of One Acre Fund’s knowledge management software (Sprout via Igloo Communities). The KM Specialist will play a vital role in ensuring knowledge and key information is easily accessible and widely distributed across the organization, helping One Acre Fund operate more intelligently and efficiently as we grow to serve one million farmers by 2020.
Specific responsibilities:
  • The KM Specialist will administrate the technical back-end of One Acre Fund’s knowledge management software, including keeping the back-end user list up-to-date, troubleshooting technical issues on the platform, and maintaining the quality of internal blogs, wikis, pages, and navigation structures.
  • The KM Specialist will monitor the KM platform’s support email to answer staff questions and requests, provide technical support, and troubleshoot technical issues. The specialist also will liaise with the external software development team to address broader site issues.
  • Write and publish basic tutorials on how to use KM platform features.
  • The KM Specialist will work with the Global Training and Development Team to track KM site performance, plan and support tools and initiatives to increase cross-organizational knowledge sharing, and document and distribute knowledge sharing best practices. The KM Specialist will provide additional support to the Training and HR departments to facilitate distribution of training, policies, and key program information. This role provides the opportunity to grow into the organization-wide KM strategic lead over time.
Career Growth and Development
One Acre Fund invests in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions. This results in fast career growth for our staff.
Qualifications
We are seeking an exceptional individual with 2-4+ years of work experience in knowledge management or information technology. Candidates who fit the following criteria are strongly encouraged to apply:
Required:
  • Very strong technical skills, including the ability to troubleshoot, solve and, as needed, escalate technical issues on our internal, web-based KM platform.
  • Exceptional organization and information synthesizing skills, with a demonstrated high quality of work and a strong attention to detail.
  • Excellent customer service demeanor, both in-person and over email.
  • Experience managing large-scale databases and tracking website analytics and key performance indicators.
  • Basic or advanced knowledge of HTML.
  • Proactive problem solver and ability to think critically.
  • Integrity, positive attitude, and friendly demeanor.
  • Can-do attitude and a willingness to learn and expand technical and project management skills.
  • Passionate about serving smallholder farmers.
  • Language: Strong English-language writing skills required. Swahili, French, or Kinyarwanda desirable.
Desired:
  • Relevant work experience in a knowledge management or information technology role.
  • Knowledge of Google Analytics; experience in Google Drive.
  • Technical writing experience.
  • Top-performing undergraduate degree in information management or other relevant fields from a recognized university (please include grades and test scores on your resume)
  • Leadership experience at work, or outside of work.
  • Proven ability to set and meet targets on the job.
If you have these skills and experiences in these areas, please highlight them on your cover letter and resume.
 Preferred Start Date:
Immediate
To Apply
Please click on this link:
You will be prompted to a form that must be completed.  At the end of the form you will have the opportunity to write a motivational letter and upload your CV.
We are offering a world class professional and international environment that focuses on your career development and are looking forward to receiving your application.
Please Note: One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position.  If you are being approached by someone demanding money, please do not hesitate to report this to the Tubura HR Hotline: 0785443136 (Please do not use this number for any purpose other than reporting fraud attempts).
One Acre Fund is an equal opportunity employer; all candidates with legal working age will receive consideration for employment without regard to race, colour, region, sex, disability status or any other characteristic protected by the law.

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