Thursday, March 2, 2017

KCB Bank Rwanda Ltd.,Alternative Channels Manager Jobs in Rwanda




Reporting to the Senior Manager Personal Banking & Channels, the jobholder is responsible for  implementing business strategies for Agency Banking, Money Transfer Services (MTS), Mobile Banking and Cards Businesses through rollout to market and business growth. 

Key Responsibilities:



  • Formulate and execute Agency Banking, MTS, Mobile Banking and Cards Business strategies in line with the Bank Business Strategic Plan.

  • Take lead in co-ordination of regular business improvement plans and projects for initiatives under department.

  • Recruitment and management of Agents in compliance with the set Agent selection criteria and ensuring customer usage of Iwacu Agents outlets and sub-agents for MTS.

  • Own monitoring of channels availability and performance to ensure high levels of customers’ satisfaction.

  • Increase utilization of products and services at alternative channels network.

  • Drive new innovations to support non-traditional services to support credit application and loan repayments.

  • Execute operational excellence, cost management and compliance to internal policies and Central Bank of Rwanda guidelines.

  • Champion customer service and implementation of quality service delivery standards.

  • Own and take accountability for profitability of Alternative Channels business.




The Person:

For the above position, the applicant should have:-


  • University Degree with a major in Business Administration, from a recognized university. Possession of a postgraduate degree or professional qualification in a related field will be an added advantage.

  • Minimum of 5 years’ experience in General Banking of which at least 2 of those should be in a leadership role.

  • Must demonstrate high levels of creativity and analytical ability

  • Highly developed interpersonal skills and ability to build strong working relationships, both internally and externally.

  • Knowledge of banking trends, administrative skills, project management and business strategy




Application process:

If you believe you meet the above requirements, please submit your application including an application letter, a detailed Curriculum Vitae indicating your current salary and benefits, copies of the relevant certificates and testimonials, 3 reference letters, daytime telephone contact and email address. The deadline for receiving applications is 10th March 2017. Only short listed candidates will be contacted.

Please apply to:

Head of Human Resources

KCB Bank Rwanda Ltd.

Kigali – Rwanda or E-mail on: recruitment@rw.kcbbankgroup.com

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