Tuesday, March 21, 2017

One Acre Fund,Outgoing Call Function Operator Jobs in Rwanda



Industry:           Non-profit/Agriculture
Employer:        One Acre Fund / Tubura
Job Location:    Rubengera, Karongi
Department:      Customer Engagement
Level:                Officer
Deadline:           24/March/2017

Start date:          03/April/2017
Career Development: Project management skills via weekly meetings, on-the-job coaching, and development of customer service skills through trainings.
Primary Duties and Responsibilities
  • Outgoing Call Function Operator – You will be responsible for making outgoing calls to current TUBURA clients in order to conduct short surveys and identify outstanding client protection issues. For each outgoing call, you will be responsible for recording all relevant data, including categorical and qualitative responses to survey questions. You will be responsible for escalating any urgent client protection issues to the Customer Engagement Team Lead and other departments, as necessary
  • Data Analysis – You will be responsible for comprehensively and comprehensibly presenting incoming survey data to the Customer Engagement Team Lead. You will use and maintain several Excel and Google spreadsheets containing client data and survey responses. You will occasionally present short analyses of the data to the CE Team in English
  • Small projects – The OCF Team will be responsible for occasional small non-repeated outgoing call projects. You will include these small projects in your monthly schedule as appropriate, and effectively manage your time between these projects and your primary responsibilities
  • Task switch(Move to the hotline)-You will be required to switch to the hotline team to help handle the incoming call section during high pick calls like distribution seasons, massive refund seasons and whenever there is a special need to fill in at the hotline.
Qualifications and required skills
  • Demonstrated computer skills in email, internet usage, Microsoft Office
  • Excellent communication skills and customer service
  • Excellent time-management skills and attention to detail
  • Commitment to client protection and confidentiality
  • Commitment to personal growth within TUBURA
  • Integrity and a positive attitude
  • Passionate about serving smallholder farmers
  • Experience in a call center or hotline is strongly desired but not required
Language skills
  • Fluent in Kinyarwanda and functional in written and verbal English
To apply
Please click on this link: 
Please complete the linked form carefully, only top candidates will be considered. It is not necessary to attach a cover letter or CV but you may do so at the end of the form.
Please Note: One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position. If you are being approached by someone demanding money, please do not hesitate to report this to the Tubura HR Hotline: 0785443574 (Please do not use this number for any purpose other than reporting fraud attempts).

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