Tuesday, April 25, 2017

One Acre Fund,Claim Analysis Manager Jobs in Rwanda

Job Description – Claim Analysis Manager
Mbere na mbere abahinzi
Industry:         Nonprofit/International Development
Function:         Customer Engagement
Employer:       One Acre Fund
Job Title:          Claims Analysis Manager
Deadline:         May 12th,2017

Job Location:  Rubengera,Karongi
Duration:         Minimum 2 years commitment, full-time job
Who We Are
One Acre Fund, known as TUBURA in Rwanda, is an agricultural NGO that is innovating a new way of helping farm families to achieve their full potential. In nine years in Rwanda, we have grown to serve more than 100,000 farm families with more than 1,000 full-time field staff. We are Rwanda’s fastest growing professional organization. To help manage this growth, we are looking for a Claims analysis Manager to start as soon as possible.
The Claim Analysis Manager  will report to the Customer Engagement Team Lead for all responsibilities related to distribution claims and other CE activities. The CE Team Lead will also be their direct manager and will be responsible for their professional development
Distribution Claims
  1. Distribution claim investigation and all CE related claims follow up by coordinating with other departments to settle all the claims escalated to those specific departments.
  2. Lead and manage distribution claims team during each distribution, including implementation of process and procedures, training, and performance evaluation for the team.
  3. Creating process and procedures on how claims should be tracked, analyzed and investigated.
  4. Follow up on all pending claims that have not been resolved for some days so we can have them resolved in a set time line with the help of responsible departments.
  5. Responsible for distribution claims data analysis and quality control, good quality reports with well analyzed data.
  6. Training and teaching the CE team on the processes of how these claims should be reviewed, investigated and closed.
Customer Engagement
  1. You will be responsible for sending SMS requests (SMS execution), including quality control and SMS reporting to SMS request owners.
  2. You will answer client calls where necessary, especially high peak call periods or during the time of agent scarcity.
  3. You will be required to do data analysis and quality control for SMS reports and ensure quality reports are delivered to the stake holders on time.
  4. You will also be responsible for data analysis for the outgoing call function recorded data and assist the outgoing call function team to improve their accurate and quality data tracking.
  5. You will help the hotline team in data analysis for their incoming call data recorded as well as data analysis.
  6. You will also be required to help in trialing and carry on some tests for the new CE projects as will be communicated by the CE lead.
  7. You will be part of other activities related the CE team operations, as will be required by your manager.
Qualification and experience
  1. Excellent mathematics skills and knowledge of Microsoft Excel
  2. Great communication and interpersonal skills, including email in written English
  3. Good report writing and reporting skills
  4. Good leadership and management skills
  5. A commitment to self-improvement and career development
  6. Good presentation and training skills would be an added advantage
  7. A bachelor’s degree from an Rwandan university is desired but not required.
Career Growth and Development
One Acre Fund invests in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions. This results in fast career growth for our staff.
Preferred Start Date
This role contains fast raises for performance, paying a meaningful salary for long-term placement.
Health insurance,  local taxes, travels allowances.
How to Apply
Please complete the linked form carefully, only top candidates will be considered. It is not necessary to attach a cover letter or CV but you may do so at the end of the form.
We are offering a world class professional and international environment that focuses on your career development and are looking forward to receiving your application.
Please Note: One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position.  If you are being approached by someone demanding money, please do not hesitate to report this to the Tubura Fraud Hotline: 0785443136 (Do not use this number for any purpose other than reporting fraud attempts. If you misuse his number and use it for general information about the position and not to report Fraud, we will not consider you for this position).
One Acre Fund is an equal opportunity employer; all candidates with legal working age will receive consideration for employment without regard to race, color, region, sex, disability status or any other characteristic protected by the law.

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