Tuesday, May 30, 2017

ASA Microfinance (Rwanda) Limited,Grievance Officer Jobs in Rwanda



JOB OPPORTUNITY
Company Summary
ASA Microfinance Rwanda Ltd is an affiliated of ASA international which is Limited Liability Company registered in 2007 and has been establishing Microfinance Institution (MFIs) in different countries of Asia and Africa to assist the poor to help themselves out of poverty alleviation and women empowering, and has extensive microfinance programs globally. In order to fulfill the requirements of the holding, ASA Microfinance Rwanda Ltd is looking for competent, dynamic and self –motivated staff to fill up the following position:
Position:Grievance Officer

Location: Head Office at Gisozi but interested also in Field Visit
Direct Supervisor: Reportable to ASAI GMC-Chairperson (entity) for his/her activities.
Duties and Responsibilities
The following job responsibilities are assigned to respective ASAI Grievance Officer:
  1. Every month he/she has to visit two branches (set one visit in accordance to the branch meeting schedule to attend the branch meeting) to accompany the staff with great sincerity to inform them about the GMC regulation and activities. The following Officer must send his/her visit report to GMC- Dhaka.
  2. According to the rules of GMC, he /she has to receive ASAI staff’s complaints/appeals and primarily investigate those complaints /appeals.
  3. H/she has to prepare meeting resolution to conduct two GMC monthly meeting in every month and send a report (as per the GMC monthly meeting report format )about discussed complaints /appealswith referenceto the respective entity’s manual/ employees handbook (justify the applied punishment ) to GMC Dhaka.
  4. The Grievance Officer must abide by the ASI entities’ given laws and regulation and cautiously keep the records (complaints/appeals) of “Collected Grievance Procedure”.
  5. The Grievance Officer will be reportable to the respective ASAI GMC- chairperson (entity) for his/her activities.
  6. He/she will brief the staff member around one to one and a half (1-11/2) hours who will come to the head office for training about GMC activities and procedure.
  7. The Grievance Officer must give special attention to the staff specially victimized female (mentally/physically/sexually ) and report immediately to the GMC –entity higher authority members (chairperson /Member).If the GMC –chairperson and member (entity)remain absent on that time or make delay to handle the said issue accordingly then Grievance Officer can inform the issue to GMC –Dhaka.
  8. Any other job assigned by management 'either entity chief or GMC-Dhaka' time to time.
Qualification of a Grievance Officer
  • Graduate (HR related background will get preference).
  • Age must not exceed 35 years.
  • Female candidate will get more preference.
  • Should be interested field visit.
  • Should be smart, intelligent, honest, curious and able to communicate with ease and smartness.
  • Strong proficiency in understanding, speaking and writing in English and local language.
  • Must have very good command over MS office application.
How to apply
Interested candidates should send hard copy of the following documents:
  • Motivation letter addressed to the Managing Director of ASA Microfinance Rwanda Ltd.
  • Detailed curriculum vitae including three persons of references.
  • Copy of the degree.
  • One photo passport size.
  • Copy of National Identity Card.
The application should be addressed to the Managing Director of ASA Microfinance Rwanda Ltd located in GASABO District, plot N0 -95,NTORA Village, KG 784 st ,RUHANGO Cell ,GISOZI Sector, KIGALI-RWANDA.
The deadline for submission is on Monday 12th June, 2017 at 5pm and only shortlisted candidates will be contacted for interview.
Done at Kigali on 29th May, 2017.
Damien Ndahigwa
Human Resources Manager
ASA Microfinance Rwanda Ltd

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