Thursday, July 27, 2017

Director of Operations Job Vacancy in Nyamata Rwanda

Job Description: Global Director of Operations
Reports to: CEO
Location: Nyamata, Rwanda – 50% travel across East Africa (in the short term, across our operational districts in Rwanda and Uganda)
Profile: East Africans encouraged to apply
Compensation: Starts modest, commensurate with experience, with significant performance based raises
Timeframe: 2-5 years

Who We Are: A Social Change Organization that is revolutionizing  healthy-living by building high quality, cheaper, modern concrete floors (made of gravel, clay, sand, and laterite) in place of dirt floors.

We have installed over 400,000 square feet of flooring and employed over 100 Rwandese staff (and generated jobs and income for an additional 100 masons).

About the Role: We are looking for a dynamic and gritty Director of Operations who is excited to build a fast growing and high impact organization alongside a passionate and hard-working team.

The Director of Operations would have both a strategy and execution role, would spend significant time both visiting site operations as well as gathering and analyzing operational data in the office, and would be a critical thought partner to the CEO and Board.

While not directly in charge of managing day to day operations, this person would support country leadership as well as the heads of operations in each country to guide strategy, identify new systems needs, support expansion, and drive global special projects related to operations.

We are looking for a leader who can take us to the next level and beyond.

The responsibilities would include:
  • Recommend changes business model to fit the context based on field learnings, especially in light of rapid expansion, and see to the execution of those changes
  • Work with CEO to determine global scale strategy and support implementation
  • Initiate, manage, and implement strategic special projects (e.g. developing consistent standards for products across countries, managing new product development, etc.)
  • Continuously assess and refine incentive systems for operations teams
  • Manage research and development agenda to continuously improve floor quality and customer service
  • Develop strategies to improve our customer satisfaction

Continuous Improvements to Operational Efficiency
  • Drive gross margins by both finding areas to cut costs and improve operational efficiency
  • Analyze data to assess areas of inefficiency in each country
  • Identify and implement continuous process efficiency improvements through significant time with customers, drivers, sales reps, and masons

Systems  Development
  • Improve and implement systems to scale (construction planning, inventory management, supply chain management, quality control management, customer relations management, financial management, etc.)
  • Integrate software platforms as appropriate

Execution and Team Support
  • Work closely with sales teams to align supply and demand in each geography
  • Develop the structure of the Operations Department in each new country as the organization establishes the business there, and support the Country Directors in hiring for these roles as we expand
  • Support operations teams across all countries, including onboarding new operations hires, setting targets, determining strategy, and hiring effective teams

  • 4 years of work experience, ideally with 2 in management consulting or operations
  • Experience with fast growing social ventures is a plus
  • Desire to live, work, and travel around East Africa for several years
  • Excellent analytical skills, including Excel modelling and data analysis
  • Experience living and working in a developing country, preferably in East Africa
  • Strong understanding of accounting, budget management, and financial management
  • Hard working and gritty to push through challenges
  • Flexible and adaptable to changing environments; thrives in a bootstrapped culture
  • Ability to work on a variety of tasks at the same time
  • Maturity and poise under stress
  • Passionate about international development and social enterprise
  • Entrepreneurial attitude, creative problem solver, patient team player with a sense of humor
  • Engineering skills a plus, but not required
  • Graduate degree (MBA, MPA/ID, MPA, etc.) a plus, but not required

How to Apply
Send your CV and cover letter to Natalie Barndt and state what excites you most about this role, and what you think will be most challenging about it.

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