Monday, July 31, 2017

Save the Children,Case Management Case Worker Jobs in Rwanda

CLOSE: 06/08/2017


Rwanda Country Programme, Kigali Rwanda


Save the Children is the world's leading independent organisation for children. We work in 120 countries. We work together, with partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. Save the Children works in thirteen districts in Rwanda with a current staff complement of approximately 172 staff.

SC Rwanda Country Office seeks to hire qualified, committed and experienced National to fill the following position: 

Position:                                                            Re-advertisement: Case Management Case Worker

Place of Work:

Kirehe Field Office

Reports to:

Staff directly reporting to this post:

Time frame:  

Tentative start date:                                                                   

Case Management Coordinator




Child Safeguarding:

Level 3:  the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.


Supporting individual children and families through provision of case management services and increasing the community’s capacity to identify and respond to child protection concerns.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.


Direct Case Management Support

  • Provide case management services and psychosocial support to vulnerable children, including children at risk of abuse, exploitation, neglect, violence, and unaccompanied or separated children.

  • Ensure children receive individual case management support by conducting registration, assessments, case plans, direct service provision, referrals and follow up support for an assigned caseload of children, in line with Case Management SOPs.

  • Conduct follow-up and monitoring visits based on the child’s needs.

  • Ensure that urgent and challenging cases are immediately discussed with direct supervisor.

  • Establish and maintain constructive relationships with service providers to facilitate case management referrals in project sites, under the supervision of the Case Management Officer.

  • Work closely with the CFS and community mobilisation teams to ensure the effective identification of vulnerable and at-risk children.

  • Ensure that confidentiality, informed consent, the best interests of the child, Do No Harm, and other case management principles and best practices are adhered to throughout the case management process, including the utilisation of appropriate tools and case management forms.

  • Work with cultural sensitivity and respect the dignity of vulnerable children and families and members of the host communities at all times.

Community Mobilisation

  • Support community based mechanisms, including selection, training and mentoring of para-social workers, as required, in collaboration with the responsible Child Protection Officer.

  • Support community awareness sessions on child protection concerns, identification of vulnerable children and the process of registration of separated/unaccompanied children including family tracing.

Unaccompanied and Separated Children – FTR and Alternative Care

  • In case of separated and unaccompanied children, document and follow up according to the standard family tracing and reunification procedures.

  • Provide reintegration support and follow up to reunified cases.

  • Monitor and support temporary care arrangements and foster care for separated/unaccompanied children.

Administration, Documentation and Reports

  • Maintain accurate and up-to-date case files for all child protection cases.

  • Participate in case conferences and case management meetings as required.

  • Adhere to strict confidentiality and information management standards and protocols, sharing information only in compliance with these standards

  • Support and participate in programme monitoring and evaluation activities as requested.

SKILLS AND BEHAVIOURS (our Values in Practice)


  • holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values

  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.


  • sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same

  • widely shares their personal vision for Save the Children, engages and motivates others

  • Future orientated, thinks strategically and on a global scale.


  • builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters

  • values diversity, sees it as a source of competitive strength

  • Approachable, good listener, easy to talk to.


  • develops and encourages new and innovative solutions

  • Willing to take disciplined risks.


  • honest, encourages openness and transparency; demonstrates highest levels of integrity


University degree in social sciences, arts, public administration, social administration, community development.



  • 2 years’ experience working with children and community mobilization in institutions or community in case management and SGBV domain.

  • Ability to communicate in English and French and Kinyarwanda through verbal and written communication.

  • Good technical understanding of child protection and community based approaches.

  • Computer knowledge.

  • Strong interpersonal and communication skills.

  • Be able to prioritize tasks.

  • Able to work to tight deadlines and under pressure.

  • Experience with community development, working with children and schools.

  • Very good communication and interpersonal skills.

  • The ability to think critically and to recommend good solutions to problems.

  • Strong Organizational skills.

  • Ability to conduct outreach at the community level.


Experience working in humanitarian crises and/or refugee settings.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

How To Apply

Interested candidates should send an application letter plus updated Curriculum Vitae in English, including 3 names of professional referees to The deadline for receiving applications is 06th August 2016.

Please mention Case Management Case Worker as subject of your mail.

                                       *Note that only shortlisted candidates will be contacted.

Location: Kirehe Field Office, Rwanda

Contract - Full-Time

Closing date: Sunday 6 August 2017

All jobs close at midnight UK time on the date specified

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