The British Government,Community Liaison Officer A2 (01/18 KG)



The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category: Foreign and Commonwealth Office (Residence and Support Staff)
Job Subcategory: Community Liaison
Job Description (Roles and Responsibilities)  
Main purpose of job:
The CLO works closely with the Corporate Services team and assists UK-based staff and families prior, during and after arrival with adjusting to life in Kigali.
Roles and responsibilities / what will the jobholder be expected to achieve?
Although the individual works closely with Corporate Services they are the independent voice and advocate for staff and families and may advise Post management on morale issues and if necessary advocate for change – e.g. in relation to Post housing or recreational facilities. The CLO serves all UK-based officers and families, both Foreign and Commonwealth Officer and Partners Across Government (PAGs) at Post. All staff at Post should benefit from the support of the CLO including single officers and those with families.  The role requires someone who is proactive, approachable and friendly. The individual should have strong communication skills, including strong listening skills. They should also be willing to be adaptable and flexible to deal with changing circumstances and a diverse range of needs. Given the nature of the role empathy and discretion are particularly important.
Key roles and responsibilities are as follows:
  • To give advice to new staff and families regarding living in the post; e.g. what to prepare and bring, education/local schools, car purchase, medical facilities etc.
  • Prior to new staff and families arrival (for those going straight to their accommodation), to ensure readiness, and that a basic set of supplies including float (and food supplies if requested) are available. Also extend this service to departing staff.
  • To help staff and families with their familiarisation/tour/recee (where applicable) of local shops, schools, clubs, etc and introduce them to applicable local communities. Continuously maintain necessary support throughout their posting.
  • To assist families with any problems or queries of a welfare or administrative nature confidentially.
  • To produce a newsletter as required, a Post Welcome Pack, and assist with updating Post   Report and Fact Sheet. Ensure timely delivery of these as required.
  • To respond to all queries and administrative requests from DSFA and HR e.g. completing the Annual Spouse and Partner Employment Report, HR School Information Sheet, and distributing information (Carousel magazine) from DSFA.
  • If applicable, manage float store - preparing floats outward and receiving inward.
  • Complete the twice-yearly ECA Cost of Living Allowance (COLA) survey and assist with the ECA Hardship Survey as required.
  • Liaise with the FCO Healthline (Healix) as necessary regarding healthcare facilities at post, and with the Regional Medical Advisor to produce a Good Health Guide.
  • Essential qualifications, skills and experience  
  • Excellent communication and Interpersonal skills; very organised, very flexible; good knowledge of Kigali
  • Desirable qualifications, skills and experience  
  • Experience in a similar role, eg. Social Secretary, etc
  • Holding a valid driving license
Required competencies  
  • Managing a Quality Service, Delivering at Pace, Engaging Internationally,
  • Demonstrating Resilience
Application deadline: 12 February 2018
Grade: A2 (L)
Type of Position: Part-Time, Permanent
Region: Africa
Country/Territory: Rwanda
Location (City): Kigali
Type of Post: British High Commission
Starting monthly salary: RWF 196,154 (9 hrs/week or 7.5 days/month)
Start Date: 1 March 2018
Other benefits and conditions of employment  
Learning and development opportunities (and any specific training courses to be completed):
There is ample opportunity to develop with FCO/Civil Service courses that offer trainings to CLOs; there is also a CLO Networks that is very helpful as well as a shared point where CLOs across the globe post useful information or documents...  We have a generous training budget and we encourage staff to identify training to improve their performance and aid their career progression, in consultation with their line-manager.
Working patterns:
7.5 days per month (flexibly – to be discussed on recruitment). Also the job holder will have an FCO email account and a desk in the office but a lot of time will be spent out.
Additional information  
  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission in Kigali are subject to Terms and Conditions of Service according to local employment law in Rwanda.
  • All candidates must be legally able to work and reside in Rwanda with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. 
  • The responsibility lies on the successful candidate to;
1.    Obtain the relevant permit
2.    Pay the fees for the permit
3.    Make arrangements to relocate
4.    Meet the costs to relocation
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note:  Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • To apply click onhttps://fco.tal.net/candidate/loginPlease click on search jobs once you have opened the link.

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